Our Policies

Covid Protocol

We will continue to sanitize every surface in our units, this includes using disinfectant and/or bleach on all of the provided linens. As the season gets closer we will make a determination in regard to daily housekeeping. As always we will be available throughout the day to help you with planning your daily activities. A mask is required in the office and we ask only one party at a time enter. We will leave the office door open, weather permitting, so you can review the brochures and ask questions. We have limited the number of lounge chairs in the pool area for social-distancing and ask that you be respectful of other guests in this regard. The fire pit will be available to anyone interested, again we just request you be mindful of others desire to social distance. We had a healthy 2020 and look forward to welcoming you in 2021.

 

Deposit info

Reservations are tentative until a deposit of one night’s rent is received. Reservations for a period of 5 days or more will require a 2 night deposit. Once the deposit is processed, the cancellation policy below applies. We accept cash, Master Card, Visa, Discover and American Express. Your balance is due upon arrival. We do not accept personal or business checks upon arrival. Reservations are held until 8:00 pm on date of arrival. Arrivals after 8:00 pm will require advanced notification.

Cancellation

Due to the size of our Resort, cancellations greatly affect us therefore we strictly adhere to our cancellation policy. When we arrange an accommodation we enter into a contract and we lose the opportunity to reserve the room to others. There is a $25 cancellation fee per room on all cancellations 15 days or greater in advance of your arrival. Cancellations within the 14 day window, reservations made within 14 days of arrival, no shows the day of arrival, or early departures after arrival will not receive any refund or credit. All cancellations must be made via email, phone cancellations will not be accepted.

All rooms are non -smoking. Smoking and Vaping is permitted in outside areas, a $250 fee will be charged to your card on file for Smoking or Vaping in our rooms. No Smoking or Vaping in the pool area for the comfort of all guests please.

 

There must be at least one individual 25 years or older per unit to check-in and stay with us.

Dog Policy

There is an additional fee per dog. Dogs must be leashed at all times. We ask dogs do their business behind the lower units, bags are provided. Dogs are not allowed to be left in the room alone for more than a 2 hour period.  Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Please present a current rabies certificate upon check-in.

Our Address

3136 Lake Shore Drive

Lake George, NY 12845

Contact Us

TEL: 518-668-2489

E-MAIL: greenhavenresort@gmail.com

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© 2021 by Green Haven resort ~ lake george, ny